Hospitality & Tourism
Q. Which of the following is a key aspect of maintenance in hospitality?
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A.
Staff training
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B.
Inventory management
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C.
Preventive maintenance
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D.
Guest relations
Solution
Preventive maintenance is a key aspect of maintenance in hospitality, ensuring that facilities are kept in good working order.
Correct Answer: C — Preventive maintenance
Q. Which of the following is a key component of customer service in the hospitality industry?
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A.
Ignoring guest complaints
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B.
Providing personalized experiences
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C.
Minimizing staff interaction
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D.
Focusing solely on sales
Solution
Providing personalized experiences is crucial in customer service as it enhances guest satisfaction and loyalty.
Correct Answer: B — Providing personalized experiences
Q. Which of the following is a key factor in providing excellent customer service in food and beverage?
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A.
Speed of service
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B.
Knowledge of the menu
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C.
Attentiveness to customer needs
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D.
All of the above
Solution
All of the above are key factors in providing excellent customer service in food and beverage.
Correct Answer: D — All of the above
Q. Which of the following is a key responsibility of front office staff?
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A.
Preparing meals for guests
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B.
Managing room service orders
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C.
Providing information about local attractions
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D.
Conducting maintenance checks
Solution
Front office staff are responsible for providing guests with information about local attractions and services.
Correct Answer: C — Providing information about local attractions
Q. Which of the following is a trend in the hospitality industry?
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A.
Decreased use of technology
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B.
Increased focus on sustainability
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C.
Reduction in customer service training
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D.
Less emphasis on online reviews
Solution
There is an increased focus on sustainability in the hospitality industry, as consumers are more environmentally conscious.
Correct Answer: B — Increased focus on sustainability
Q. Which of the following is an important skill for front office staff?
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A.
Culinary skills
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B.
Technical maintenance skills
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C.
Communication and interpersonal skills
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D.
Accounting skills
Solution
Communication and interpersonal skills are crucial for front office staff to effectively interact with guests.
Correct Answer: C — Communication and interpersonal skills
Q. Which of the following is NOT a type of non-alcoholic beverage?
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A.
Soda
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B.
Juice
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C.
Beer
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D.
Tea
Solution
Beer is NOT a type of non-alcoholic beverage.
Correct Answer: C — Beer
Q. Which of the following is NOT typically a duty of housekeeping staff?
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A.
Changing bed linens
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B.
Restocking toiletries
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C.
Preparing meals for guests
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D.
Vacuuming carpets
Solution
Preparing meals for guests is not a duty of housekeeping staff; it is typically handled by the kitchen staff.
Correct Answer: C — Preparing meals for guests
Q. Which system is commonly used for managing hotel reservations?
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A.
Point of Sale (POS) System
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B.
Property Management System (PMS)
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C.
Customer Relationship Management (CRM)
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D.
Enterprise Resource Planning (ERP)
Solution
A Property Management System (PMS) is specifically designed to manage hotel reservations and front office operations.
Correct Answer: B — Property Management System (PMS)
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