Hospitality & Tourism
Q. In food and beverage service, what does 'mise en place' refer to?
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A.
The final presentation of a dish
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B.
The preparation and organization of ingredients
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C.
The cleaning of the dining area
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D.
The training of staff
Solution
'Mise en place' refers to the preparation and organization of ingredients before cooking.
Correct Answer: B — The preparation and organization of ingredients
Q. In hospitality operations, what does 'F&B' stand for?
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A.
Food and Beverages
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B.
Facilities and Benefits
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C.
Finance and Budgeting
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D.
Front and Back office
Solution
F&B stands for Food and Beverages, which is a critical aspect of hospitality operations.
Correct Answer: A — Food and Beverages
Q. What does the term 'a la carte' mean in a restaurant context?
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A.
Fixed price menu
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B.
Individual pricing for each item
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C.
All-you-can-eat
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D.
Buffet style service
Solution
'A la carte' means individual pricing for each item on the menu.
Correct Answer: B — Individual pricing for each item
Q. What does the term 'GDS' stand for in hotel management?
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A.
Global Distribution System
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B.
Guest Data System
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C.
General Duty Service
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D.
Guest Delivery Service
Solution
GDS stands for Global Distribution System, which is used to facilitate hotel bookings through various travel agents.
Correct Answer: A — Global Distribution System
Q. What does the term 'occupancy rate' refer to in hotel management?
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A.
The percentage of available rooms that are booked
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B.
The total number of guests staying in a hotel
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C.
The average length of stay for guests
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D.
The revenue generated per available room
Solution
Occupancy rate is defined as the percentage of available rooms that are booked, indicating the hotel's performance.
Correct Answer: A — The percentage of available rooms that are booked
Q. What does the term 'walk-in' refer to in hotel operations?
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A.
A guest who arrives without a reservation
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B.
A guest who checks out early
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C.
A guest who requests a late check-out
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D.
A guest who cancels their reservation
Solution
A 'walk-in' refers to a guest who arrives at the hotel without a prior reservation.
Correct Answer: A — A guest who arrives without a reservation
Q. What is a common method for measuring customer satisfaction in the hospitality industry?
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A.
Employee performance reviews
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B.
Guest satisfaction surveys
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C.
Revenue reports
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D.
Social media engagement
Solution
Guest satisfaction surveys are commonly used to measure customer satisfaction and gather feedback on services.
Correct Answer: B — Guest satisfaction surveys
Q. What is the best practice for handling lost and found items in a hotel?
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A.
Throw them away
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B.
Keep them in the housekeeping cart
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C.
Log them and store them securely
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D.
Give them to the next guest
Solution
The best practice for handling lost and found items is to log them and store them securely until claimed by the owner.
Correct Answer: C — Log them and store them securely
Q. What is the main goal of tourism management?
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A.
To increase hotel occupancy
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B.
To promote sustainable tourism practices
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C.
To maximize profits for travel agencies
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D.
To reduce travel costs for consumers
Solution
The main goal of tourism management is to promote sustainable tourism practices that benefit both the environment and local communities.
Correct Answer: B — To promote sustainable tourism practices
Q. What is the primary purpose of a hotel front desk?
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A.
To manage housekeeping staff
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B.
To handle guest check-ins and check-outs
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C.
To provide food and beverage services
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D.
To organize events and conferences
Solution
The front desk is primarily responsible for managing guest check-ins and check-outs, as well as addressing guest inquiries.
Correct Answer: B — To handle guest check-ins and check-outs
Q. What is the primary purpose of a menu in a food and beverage service?
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A.
To display prices only
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B.
To provide a list of available food and drinks
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C.
To showcase the restaurant's decor
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D.
To inform about the restaurant's history
Solution
The primary purpose of a menu is to provide a list of available food and drinks to customers.
Correct Answer: B — To provide a list of available food and drinks
Q. What is the primary responsibility of housekeeping in a hotel?
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A.
Managing front desk operations
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B.
Ensuring cleanliness and orderliness of guest rooms
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C.
Handling guest complaints
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D.
Planning hotel events
Solution
Housekeeping is primarily responsible for ensuring cleanliness and orderliness of guest rooms and public areas.
Correct Answer: B — Ensuring cleanliness and orderliness of guest rooms
Q. What is the primary role of a sommelier in a restaurant?
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A.
To manage the kitchen staff
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B.
To select and serve wine
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C.
To create the menu
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D.
To handle customer complaints
Solution
The primary role of a sommelier in a restaurant is to select and serve wine.
Correct Answer: B — To select and serve wine
Q. What is the primary role of the front office in a hotel?
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A.
To manage housekeeping operations
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B.
To handle guest reservations and check-ins
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C.
To oversee food and beverage services
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D.
To coordinate maintenance requests
Solution
The front office is primarily responsible for managing guest reservations, check-ins, and check-outs.
Correct Answer: B — To handle guest reservations and check-ins
Q. What is the purpose of a front desk audit?
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A.
To check the cleanliness of guest rooms
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B.
To verify financial transactions and room occupancy
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C.
To train new front office staff
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D.
To manage guest complaints
Solution
A front desk audit is conducted to verify financial transactions and ensure accurate room occupancy records.
Correct Answer: B — To verify financial transactions and room occupancy
Q. What is the purpose of a room inspection in housekeeping?
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A.
To check for maintenance issues
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B.
To ensure guest satisfaction
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C.
To prepare for the next guest
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D.
All of the above
Solution
Room inspections serve multiple purposes, including checking for maintenance issues, ensuring guest satisfaction, and preparing for the next guest.
Correct Answer: D — All of the above
Q. What is the purpose of a wine list in a restaurant?
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A.
To display the restaurant's wine storage
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B.
To provide customers with wine options
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C.
To inform about wine production
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D.
To showcase wine awards
Solution
The purpose of a wine list in a restaurant is to provide customers with wine options.
Correct Answer: B — To provide customers with wine options
Q. What is the role of a concierge in a hotel?
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A.
To manage the hotel's finances
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B.
To assist guests with special requests and services
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C.
To oversee housekeeping operations
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D.
To handle marketing and promotions
Solution
The concierge's role is to assist guests with special requests and services, enhancing their overall experience.
Correct Answer: B — To assist guests with special requests and services
Q. What is the role of a housekeeping supervisor?
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A.
To manage the front desk
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B.
To oversee housekeeping staff and operations
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C.
To handle guest check-ins
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D.
To plan hotel marketing strategies
Solution
A housekeeping supervisor oversees housekeeping staff and operations, ensuring cleanliness and efficiency.
Correct Answer: B — To oversee housekeeping staff and operations
Q. What is the standard frequency for changing bed linens in a hotel?
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A.
Every day
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B.
Every other day
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C.
Once a week
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D.
Upon guest request
Solution
In many hotels, bed linens are changed every day, especially in high-end establishments.
Correct Answer: A — Every day
Q. What is the standard serving size for a glass of wine?
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A.
4 ounces
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B.
6 ounces
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C.
8 ounces
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D.
10 ounces
Solution
The standard serving size for a glass of wine is 4 ounces.
Correct Answer: A — 4 ounces
Q. What is the term for the practice of pairing food with appropriate beverages?
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A.
Food pairing
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B.
Beverage matching
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C.
Wine pairing
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D.
Food and beverage pairing
Solution
The term for the practice of pairing food with appropriate beverages is food and beverage pairing.
Correct Answer: D — Food and beverage pairing
Q. What is the term for the process of confirming a guest's reservation upon arrival?
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A.
Check-in
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B.
Check-out
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C.
Pre-registration
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D.
Walk-in
Solution
Check-in is the process of confirming a guest's reservation and assigning them a room upon arrival.
Correct Answer: A — Check-in
Q. What is the typical check-out time for most hotels?
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A.
10:00 AM
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B.
11:00 AM
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C.
12:00 PM
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D.
1:00 PM
Solution
The typical check-out time for most hotels is 11:00 AM.
Correct Answer: B — 11:00 AM
Q. Which area is typically included in a hotel's housekeeping responsibilities?
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A.
Guest check-in area
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B.
Kitchen
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C.
Swimming pool
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D.
All of the above
Solution
Housekeeping is responsible for maintaining cleanliness in all areas of the hotel, including guest check-in areas, kitchens, and swimming pools.
Correct Answer: D — All of the above
Q. Which cleaning product is commonly used for disinfecting surfaces in hotel rooms?
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A.
Glass cleaner
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B.
All-purpose cleaner
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C.
Bleach
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D.
Furniture polish
Solution
Bleach is commonly used for disinfecting surfaces in hotel rooms due to its effectiveness against germs.
Correct Answer: C — Bleach
Q. Which global destination is known for its iconic landmarks such as the Eiffel Tower and Louvre Museum?
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A.
Rome, Italy
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B.
Paris, France
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C.
New York City, USA
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D.
Tokyo, Japan
Solution
Paris, France is famous for its iconic landmarks including the Eiffel Tower and the Louvre Museum.
Correct Answer: B — Paris, France
Q. Which of the following is a benefit of online booking systems for hotels?
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A.
Increased manual workload
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B.
Higher operational costs
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C.
24/7 availability for guests
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D.
Limited marketing reach
Solution
Online booking systems provide 24/7 availability for guests, making it easier for them to make reservations at any time.
Correct Answer: C — 24/7 availability for guests
Q. Which of the following is a common challenge faced by housekeeping departments?
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A.
High turnover rates
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B.
Low guest satisfaction
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C.
Limited budget for supplies
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D.
All of the above
Solution
Housekeeping departments often face challenges such as high turnover rates, low guest satisfaction, and limited budgets for supplies.
Correct Answer: D — All of the above
Q. Which of the following is a common type of service in restaurants?
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A.
Self-service
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B.
Drive-thru
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C.
Buffet
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D.
All of the above
Solution
All of the above are common types of service in restaurants.
Correct Answer: D — All of the above
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