Hospitality & Tourism

Q. In food and beverage service, what does 'mise en place' refer to?
  • A. The final presentation of a dish
  • B. The preparation and organization of ingredients
  • C. The cleaning of the dining area
  • D. The training of staff
Q. In hospitality operations, what does 'F&B' stand for?
  • A. Food and Beverages
  • B. Facilities and Benefits
  • C. Finance and Budgeting
  • D. Front and Back office
Q. What does the term 'a la carte' mean in a restaurant context?
  • A. Fixed price menu
  • B. Individual pricing for each item
  • C. All-you-can-eat
  • D. Buffet style service
Q. What does the term 'GDS' stand for in hotel management?
  • A. Global Distribution System
  • B. Guest Data System
  • C. General Duty Service
  • D. Guest Delivery Service
Q. What does the term 'occupancy rate' refer to in hotel management?
  • A. The percentage of available rooms that are booked
  • B. The total number of guests staying in a hotel
  • C. The average length of stay for guests
  • D. The revenue generated per available room
Q. What does the term 'walk-in' refer to in hotel operations?
  • A. A guest who arrives without a reservation
  • B. A guest who checks out early
  • C. A guest who requests a late check-out
  • D. A guest who cancels their reservation
Q. What is a common method for measuring customer satisfaction in the hospitality industry?
  • A. Employee performance reviews
  • B. Guest satisfaction surveys
  • C. Revenue reports
  • D. Social media engagement
Q. What is the best practice for handling lost and found items in a hotel?
  • A. Throw them away
  • B. Keep them in the housekeeping cart
  • C. Log them and store them securely
  • D. Give them to the next guest
Q. What is the main goal of tourism management?
  • A. To increase hotel occupancy
  • B. To promote sustainable tourism practices
  • C. To maximize profits for travel agencies
  • D. To reduce travel costs for consumers
Q. What is the primary purpose of a hotel front desk?
  • A. To manage housekeeping staff
  • B. To handle guest check-ins and check-outs
  • C. To provide food and beverage services
  • D. To organize events and conferences
Q. What is the primary purpose of a menu in a food and beverage service?
  • A. To display prices only
  • B. To provide a list of available food and drinks
  • C. To showcase the restaurant's decor
  • D. To inform about the restaurant's history
Q. What is the primary responsibility of housekeeping in a hotel?
  • A. Managing front desk operations
  • B. Ensuring cleanliness and orderliness of guest rooms
  • C. Handling guest complaints
  • D. Planning hotel events
Q. What is the primary role of a sommelier in a restaurant?
  • A. To manage the kitchen staff
  • B. To select and serve wine
  • C. To create the menu
  • D. To handle customer complaints
Q. What is the primary role of the front office in a hotel?
  • A. To manage housekeeping operations
  • B. To handle guest reservations and check-ins
  • C. To oversee food and beverage services
  • D. To coordinate maintenance requests
Q. What is the purpose of a front desk audit?
  • A. To check the cleanliness of guest rooms
  • B. To verify financial transactions and room occupancy
  • C. To train new front office staff
  • D. To manage guest complaints
Q. What is the purpose of a room inspection in housekeeping?
  • A. To check for maintenance issues
  • B. To ensure guest satisfaction
  • C. To prepare for the next guest
  • D. All of the above
Q. What is the purpose of a wine list in a restaurant?
  • A. To display the restaurant's wine storage
  • B. To provide customers with wine options
  • C. To inform about wine production
  • D. To showcase wine awards
Q. What is the role of a concierge in a hotel?
  • A. To manage the hotel's finances
  • B. To assist guests with special requests and services
  • C. To oversee housekeeping operations
  • D. To handle marketing and promotions
Q. What is the role of a housekeeping supervisor?
  • A. To manage the front desk
  • B. To oversee housekeeping staff and operations
  • C. To handle guest check-ins
  • D. To plan hotel marketing strategies
Q. What is the standard frequency for changing bed linens in a hotel?
  • A. Every day
  • B. Every other day
  • C. Once a week
  • D. Upon guest request
Q. What is the standard serving size for a glass of wine?
  • A. 4 ounces
  • B. 6 ounces
  • C. 8 ounces
  • D. 10 ounces
Q. What is the term for the practice of pairing food with appropriate beverages?
  • A. Food pairing
  • B. Beverage matching
  • C. Wine pairing
  • D. Food and beverage pairing
Q. What is the term for the process of confirming a guest's reservation upon arrival?
  • A. Check-in
  • B. Check-out
  • C. Pre-registration
  • D. Walk-in
Q. What is the typical check-out time for most hotels?
  • A. 10:00 AM
  • B. 11:00 AM
  • C. 12:00 PM
  • D. 1:00 PM
Q. Which area is typically included in a hotel's housekeeping responsibilities?
  • A. Guest check-in area
  • B. Kitchen
  • C. Swimming pool
  • D. All of the above
Q. Which cleaning product is commonly used for disinfecting surfaces in hotel rooms?
  • A. Glass cleaner
  • B. All-purpose cleaner
  • C. Bleach
  • D. Furniture polish
Q. Which global destination is known for its iconic landmarks such as the Eiffel Tower and Louvre Museum?
  • A. Rome, Italy
  • B. Paris, France
  • C. New York City, USA
  • D. Tokyo, Japan
Q. Which of the following is a benefit of online booking systems for hotels?
  • A. Increased manual workload
  • B. Higher operational costs
  • C. 24/7 availability for guests
  • D. Limited marketing reach
Q. Which of the following is a common challenge faced by housekeeping departments?
  • A. High turnover rates
  • B. Low guest satisfaction
  • C. Limited budget for supplies
  • D. All of the above
Q. Which of the following is a common type of service in restaurants?
  • A. Self-service
  • B. Drive-thru
  • C. Buffet
  • D. All of the above
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