Housekeeping and Maintenance
Q. What is the best practice for handling lost and found items in a hotel?
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A.
Throw them away
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B.
Keep them in the housekeeping cart
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C.
Log them and store them securely
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D.
Give them to the next guest
Solution
The best practice for handling lost and found items is to log them and store them securely until claimed by the owner.
Correct Answer: C — Log them and store them securely
Q. What is the primary responsibility of housekeeping in a hotel?
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A.
Managing front desk operations
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B.
Ensuring cleanliness and orderliness of guest rooms
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C.
Handling guest complaints
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D.
Planning hotel events
Solution
Housekeeping is primarily responsible for ensuring cleanliness and orderliness of guest rooms and public areas.
Correct Answer: B — Ensuring cleanliness and orderliness of guest rooms
Q. What is the purpose of a room inspection in housekeeping?
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A.
To check for maintenance issues
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B.
To ensure guest satisfaction
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C.
To prepare for the next guest
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D.
All of the above
Solution
Room inspections serve multiple purposes, including checking for maintenance issues, ensuring guest satisfaction, and preparing for the next guest.
Correct Answer: D — All of the above
Q. What is the role of a housekeeping supervisor?
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A.
To manage the front desk
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B.
To oversee housekeeping staff and operations
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C.
To handle guest check-ins
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D.
To plan hotel marketing strategies
Solution
A housekeeping supervisor oversees housekeeping staff and operations, ensuring cleanliness and efficiency.
Correct Answer: B — To oversee housekeeping staff and operations
Q. What is the standard frequency for changing bed linens in a hotel?
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A.
Every day
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B.
Every other day
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C.
Once a week
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D.
Upon guest request
Solution
In many hotels, bed linens are changed every day, especially in high-end establishments.
Correct Answer: A — Every day
Q. Which area is typically included in a hotel's housekeeping responsibilities?
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A.
Guest check-in area
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B.
Kitchen
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C.
Swimming pool
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D.
All of the above
Solution
Housekeeping is responsible for maintaining cleanliness in all areas of the hotel, including guest check-in areas, kitchens, and swimming pools.
Correct Answer: D — All of the above
Q. Which cleaning product is commonly used for disinfecting surfaces in hotel rooms?
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A.
Glass cleaner
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B.
All-purpose cleaner
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C.
Bleach
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D.
Furniture polish
Solution
Bleach is commonly used for disinfecting surfaces in hotel rooms due to its effectiveness against germs.
Correct Answer: C — Bleach
Q. Which of the following is a common challenge faced by housekeeping departments?
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A.
High turnover rates
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B.
Low guest satisfaction
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C.
Limited budget for supplies
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D.
All of the above
Solution
Housekeeping departments often face challenges such as high turnover rates, low guest satisfaction, and limited budgets for supplies.
Correct Answer: D — All of the above
Q. Which of the following is a key aspect of maintenance in hospitality?
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A.
Staff training
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B.
Inventory management
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C.
Preventive maintenance
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D.
Guest relations
Solution
Preventive maintenance is a key aspect of maintenance in hospitality, ensuring that facilities are kept in good working order.
Correct Answer: C — Preventive maintenance
Q. Which of the following is NOT typically a duty of housekeeping staff?
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A.
Changing bed linens
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B.
Restocking toiletries
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C.
Preparing meals for guests
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D.
Vacuuming carpets
Solution
Preparing meals for guests is not a duty of housekeeping staff; it is typically handled by the kitchen staff.
Correct Answer: C — Preparing meals for guests
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