Front Office Operations
Q. What does the term 'GDS' stand for in hotel management?
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A.
Global Distribution System
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B.
Guest Data System
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C.
General Duty Service
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D.
Guest Delivery Service
Solution
GDS stands for Global Distribution System, which is used to facilitate hotel bookings through various travel agents.
Correct Answer: A — Global Distribution System
Q. What does the term 'walk-in' refer to in hotel operations?
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A.
A guest who arrives without a reservation
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B.
A guest who checks out early
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C.
A guest who requests a late check-out
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D.
A guest who cancels their reservation
Solution
A 'walk-in' refers to a guest who arrives at the hotel without a prior reservation.
Correct Answer: A — A guest who arrives without a reservation
Q. What is the primary role of the front office in a hotel?
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A.
To manage housekeeping operations
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B.
To handle guest reservations and check-ins
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C.
To oversee food and beverage services
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D.
To coordinate maintenance requests
Solution
The front office is primarily responsible for managing guest reservations, check-ins, and check-outs.
Correct Answer: B — To handle guest reservations and check-ins
Q. What is the purpose of a front desk audit?
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A.
To check the cleanliness of guest rooms
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B.
To verify financial transactions and room occupancy
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C.
To train new front office staff
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D.
To manage guest complaints
Solution
A front desk audit is conducted to verify financial transactions and ensure accurate room occupancy records.
Correct Answer: B — To verify financial transactions and room occupancy
Q. What is the term for the process of confirming a guest's reservation upon arrival?
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A.
Check-in
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B.
Check-out
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C.
Pre-registration
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D.
Walk-in
Solution
Check-in is the process of confirming a guest's reservation and assigning them a room upon arrival.
Correct Answer: A — Check-in
Q. What is the typical check-out time for most hotels?
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A.
10:00 AM
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B.
11:00 AM
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C.
12:00 PM
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D.
1:00 PM
Solution
The typical check-out time for most hotels is 11:00 AM.
Correct Answer: B — 11:00 AM
Q. Which of the following is a key responsibility of front office staff?
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A.
Preparing meals for guests
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B.
Managing room service orders
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C.
Providing information about local attractions
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D.
Conducting maintenance checks
Solution
Front office staff are responsible for providing guests with information about local attractions and services.
Correct Answer: C — Providing information about local attractions
Q. Which of the following is an important skill for front office staff?
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A.
Culinary skills
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B.
Technical maintenance skills
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C.
Communication and interpersonal skills
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D.
Accounting skills
Solution
Communication and interpersonal skills are crucial for front office staff to effectively interact with guests.
Correct Answer: C — Communication and interpersonal skills
Q. Which system is commonly used for managing hotel reservations?
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A.
Point of Sale (POS) System
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B.
Property Management System (PMS)
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C.
Customer Relationship Management (CRM)
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D.
Enterprise Resource Planning (ERP)
Solution
A Property Management System (PMS) is specifically designed to manage hotel reservations and front office operations.
Correct Answer: B — Property Management System (PMS)
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