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What is the best practice for handling lost and found items in a hotel?
What is the best practice for handling lost and found items in a hotel?
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Practice Questions
1 question
Q1
What is the best practice for handling lost and found items in a hotel?
Throw them away
Keep them in the housekeeping cart
Log them and store them securely
Give them to the next guest
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The best practice for handling lost and found items is to log them and store them securely until claimed by the owner.
Questions & Step-by-step Solutions
1 item
Q
Q: What is the best practice for handling lost and found items in a hotel?
Solution:
The best practice for handling lost and found items is to log them and store them securely until claimed by the owner.
Steps: 7
Show Steps
Step 1: When an item is found, take it to a designated lost and found area in the hotel.
Step 2: Log the item in a lost and found register, noting details like the date, description, and where it was found.
Step 3: Store the item securely in a locked area to prevent theft or loss.
Step 4: If possible, label the item with a unique identifier or tag that matches the log entry.
Step 5: Keep the item for a specific period, usually 30 to 90 days, depending on hotel policy.
Step 6: If the owner claims the item, verify their identity and have them sign a release form.
Step 7: If the item is unclaimed after the holding period, follow hotel policy for disposal or donation.
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