What is the best practice for handling lost and found items in a hotel?
Correct Answer: Log items and store securely.
- Step 1: When an item is found, take it to a designated lost and found area in the hotel.
- Step 2: Log the item in a lost and found register, noting details like the date, description, and where it was found.
- Step 3: Store the item securely in a locked area to prevent theft or loss.
- Step 4: If possible, label the item with a unique identifier or tag that matches the log entry.
- Step 5: Keep the item for a specific period, usually 30 to 90 days, depending on hotel policy.
- Step 6: If the owner claims the item, verify their identity and have them sign a release form.
- Step 7: If the item is unclaimed after the holding period, follow hotel policy for disposal or donation.
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