What is the primary role of the front office in a hotel?
Correct Answer: The front office manages guest reservations, check-ins, and check-outs.
- Step 1: Understand that the front office is the first point of contact for guests in a hotel.
- Step 2: Know that the front office handles guest reservations, which means they take bookings for rooms.
- Step 3: Learn that the front office manages check-ins, where guests arrive and get their room keys.
- Step 4: Recognize that the front office also takes care of check-outs, which is when guests leave and settle their bills.
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