What is a common method for measuring customer satisfaction in the hospitality industry?
Correct Answer: Guest satisfaction surveys
- Step 1: Understand that customer satisfaction is important in the hospitality industry.
- Step 2: Learn that one way to measure this satisfaction is through surveys.
- Step 3: Know that these surveys are called guest satisfaction surveys.
- Step 4: Realize that these surveys ask guests about their experiences and services.
- Step 5: Understand that the feedback from these surveys helps improve services.
No concepts available.
