What is the primary purpose of a hotel front desk?
Correct Answer: Managing guest check-ins and check-outs
- Step 1: Understand that the front desk is the main area where guests interact with hotel staff.
- Step 2: Know that one of the main tasks at the front desk is to help guests check in when they arrive.
- Step 3: Learn that the front desk also helps guests check out when they are leaving the hotel.
- Step 4: Recognize that the front desk staff answers questions and provides information to guests during their stay.
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