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What is the primary focus of total quality management (TQM)?

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Question: What is the primary focus of total quality management (TQM)?

Options:

  1. Maximizing profits
  2. Improving customer satisfaction
  3. Reducing employee turnover
  4. Enhancing marketing strategies

Correct Answer: Improving customer satisfaction

Solution: 

TQM focuses on continuous improvement in quality to enhance customer satisfaction.

What is the primary focus of total quality management (TQM)?

Practice Questions

Q1
What is the primary focus of total quality management (TQM)?
  1. Maximizing profits
  2. Improving customer satisfaction
  3. Reducing employee turnover
  4. Enhancing marketing strategies

Questions & Step-by-Step Solutions

What is the primary focus of total quality management (TQM)?
  • Step 1: Understand that TQM stands for Total Quality Management.
  • Step 2: Recognize that TQM is a management approach.
  • Step 3: Identify that the main goal of TQM is to improve quality.
  • Step 4: Learn that improving quality helps to satisfy customers.
  • Step 5: Remember that TQM involves continuous improvement, meaning it is an ongoing process.
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