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What is the primary focus of total quality management (TQM)?
What is the primary focus of total quality management (TQM)?
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What is the primary focus of total quality management (TQM)?
Maximizing profits
Improving customer satisfaction
Reducing employee turnover
Enhancing marketing strategies
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TQM focuses on continuous improvement in quality to enhance customer satisfaction.
Questions & Step-by-step Solutions
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Q: What is the primary focus of total quality management (TQM)?
Solution:
TQM focuses on continuous improvement in quality to enhance customer satisfaction.
Steps: 5
Show Steps
Step 1: Understand that TQM stands for Total Quality Management.
Step 2: Recognize that TQM is a management approach.
Step 3: Identify that the main goal of TQM is to improve quality.
Step 4: Learn that improving quality helps to satisfy customers.
Step 5: Remember that TQM involves continuous improvement, meaning it is an ongoing process.
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